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Guarantee Information

The Plain English Version

Our reputation matters to us. If something we’re responsible for goes wrong with your Sebo vacuum cleaner or part, we’ll put it right quickly and without drama.

We don’t build or sell machines and parts with the intent of seeing them again – we do our best to get it right the first time.

All warranty claims are run through a common-sense filter. If the problem is straightforward, we’ll resolve it in the simplest way – sometimes that means advice over the phone, sometimes sending a part, sometimes having the machine back for repair.

The Longer Version

How Long is My Guarantee?

  • Brand new Sebo domestic machines (mains-powered only) – 5 years, handled directly by Sebo UK (01494 465533).
    • Sebo’s 5-year warranty is reduced to 2 years in Ireland, the British Isles, and certain Highlands areas – contact Sebo UK directly for clarity.
    • The cordless Sebo Balance models (which we do not stock) carry a shorter warranty period set by Sebo.
  • Brand new Sebo commercial machines – 1 year return-to-base with Sebo Shop.
  • Graded Sebo machines – Normal Sebo UK warranty applies (as above).
  • Reconditioned Sebo machines – 12 months domestic, 6 months commercial.
  • Clearance / end-of-line / platform specials (eBay etc.) – May have zero guarantee; the listing will always state what applies.
  • Spares and accessories – New spares usually 12 months unless stated otherwise. Used parts are “fit for purpose” when supplied only. Consumables (bags, belts, filters, hoses, brushrolls, power cords, etc.) are not covered.
  • Motors and PCB boards – Motors: 3 months when sold online, 12 months if fitted by us. PCBs: non-returnable.

Who to Contact

  • New domestic machines – claims handled by Sebo UK.
  • New commercial machines, reconditioned machines, spares and accessories – contact Sebo Shop (Manchester Vacs).

What is Covered

  • Repair or replacement if faulty due to defective materials, workmanship, or function within the guarantee period.
  • Repair vs replacement is at our discretion.

What is Not Covered

  • Normal wear and tear.
  • Consumables (bags, belts, filters, hoses, brushrolls, power cords, etc.).
  • Accidental damage, negligence, misuse, vandalism, neglect, water/liquid ingress, or abnormal use.
  • Blockages – Sebos cut out when blocked (safety feature). If returned with only a blockage, a service charge will apply.
  • Any machine that has sucked up water or liquid (guarantee void).

Return-to-Base Warranty (commercial, reconditioned, spares)

  • You pay carriage both ways (about £10 each way).
  • Exception: faults within 7 days of receipt (UK mainland only) – we pay carriage both ways.
  • Always phone first – 90% of “warranty claims” are simple blockages or brushroll cut-outs solved at home.
  • We may ask you to send only part of the machine (uprights are modular).
  • If practical, we may just send you a part to fit yourself.

Terms and Conditions

  • Guarantee starts from the purchase date (or delivery date if later).
  • Proof of purchase required (receipt or transaction record is enough).
  • All work carried out by Sebo Shop / Manchester Vacs, unless agreed otherwise.
  • Repairs or replacements don’t extend the guarantee period.