Delivery Information

We offer free UK mainland delivery via DPD on all orders over £120 in value. This must be selected as an option during checkout.

For UK mainland orders below £120, there is a flat £6.99 delivery charge for DPD tracked next working day delivery. 

Highlands and Islands: Due to the extra costs that couriers impose on deliveries to UK highlands and islands addresses, orders to these addresses may be sent by an alternative carrier than DPD, and delivery times may be slower. Orders for certain models of vacuum cleaners may incur an additional charge (typically £10-15) which we will email you about after order if this applies to you. 

UK delivery times: All orders are sent as soon as possible; usually the same or next working day. If there is a delay with your order for any reason, we will contact you. DPD deliveries are typically the next working day after order processing.

About DPD 'Next Working Day' UK: DPD orders are sent with the 'Next Day' service. The delivery is usually the next working day after dispatch. If you put your mobile number on the order, you will get SMS delivery alerts. DPD provide parcel recipients with a configurable (change day, deliver to a neighbour, etc.) one-hour delivery window, notified by SMS and email, so you don't have to wait in all day. DPD enables you to watch the progress of your delivery on a real-time map, all the way down to a final 15-minute time slot.

What 'DPD Next Working Day' means in detail: It doesn't mean "Order at 11 pm on Friday night and get it Saturday morning". Our order cut off is about 1.30 pm on weekdays for same day sending (as they collect from us around 2 pm each day). So for example, if your order is placed Monday morning, it will leave us Monday afternoon and typically arrive Tuesday. But if you order Friday after 1.30 pm, it won't be collected until Monday, so will still arrive Tuesday. In this instance, we may decide to send your spare parts order 1st Class Recorded Delivery instead (if the mail hasn't yet gone); in order that you should see it before Tuesday. Yes, we will use common sense to get your order to you as fast as we can. About UK Highlands & Islands: UK Highlands and Islands customers selecting DPD will actually get Royal Mail 1st Class Recorded Delivery for spare parts orders. Couriers charge more for Highlands and Islands addresses; if you live there you will have encountered this before.

Overseas delivery: This site is set up to process orders only from the UK. If you want an order delivering overseas, please >>contact us<<.

Delivery to insecure locations: If you live in a place where mail is left in a communal or insecure area, as is the case with many apartment blocks and flats, mail delivered to the communal or insecure area or a neighbour in the same building will be considered delivered. We cannot be responsible for the neighbours or communal areas where you live. If you live in a location where mail is insecure, please be sure to configure your DPD delivery for total peace of mind. 

Returns: Our returns policy can be found here:>>Return Policy<<.

Delivery to Multiple Locations: Unfortunately, we cannot split up an order and deliver to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each delivery address.

Address Changes: Unfortunately, we cannot change the delivery address on an order after it has been placed. If you have entered your delivery address incorrectly, please call us on 0161 223 6814 to have your order cancelled before the item is shipped.