We offer free UK mainland delivery via DPD or Royal Mail Tracked 24 on all vacuum cleaners and spare parts orders over £120 in value.
For orders below £120, there is a flat £6.99 P&P charge for premium tracked delivery.
Your order will be dispatched with either DPD or Royal Mail Tracked 24. Some oversize orders must go by Tracked 48. We use our discretion and select the most suitable service depending on your location, the parcel size, weight and value.
Why not free or economy delivery? Our pricing is transparent. The postage and packing charge is what it actually costs (remember packaging isn’t free). We could charge more per item and then pretend delivery is free, but we think that is disingenuous. On orders over £120 we absorb the P&P cost so it becomes free then. We don’t use untracked or economy delivery services such as Hermes as we know you don’t want your parcel dumped on the neighbours lawn in the rain, lost or stolen.
For the sake of saving two or three pounds, experience has taught us it’s not worthwhile offering an economy delivery option. With economy delivery, we would spend all day answering angry emails wondering why orders haven’t arrived. The cost of ‘economy delivery’ in terms of customer experience and the extra customer service work it creates makes it a false economy.
Highlands and Islands: We've negotiated a deal with our delivery partners which means there are no Highlands and Islands surcharges on our deliveries.
UK delivery times: All orders are sent as soon as possible; usually the same or next working day. If there is a delay with your order for any reason, we will contact you. DPD/RM deliveries are typically a day or two after order dispatch. Check your emails (including the spam folder) and phone for tracking alerts.
If you put your mobile number on the order, you will usually get SMS delivery alerts. Most carriers provide parcel recipients with a configurable (change day, deliver to a neighbour, etc.) and a delivery window, notified by SMS and email. If your order is sent DPD, that enables you to watch the progress of your delivery on a real-time map, all the way down to a final 15-minute time slot if you have their app.
What 'premium delivery' means in detail: It doesn't mean "Order at 11 pm on Friday night and get it Saturday morning". Our order cut off is about 1.30 pm on weekdays for same day sending (as couriers collect from us around 2 pm each day). So for example, if your order is placed Monday morning, it will leave us Monday afternoon and typically arrive Tuesday or Wednesday. But if you order Friday after 1.30 pm, it won't be collected until Monday, so will still arrive Tuesday or Wednesday.
Overseas delivery: This site is set up to process orders only from the UK. If you want an order delivering overseas, please >>contact us<<.
Delivery to insecure locations: If you live in a place where mail is left in a communal or insecure area, as is the case with many apartment blocks and flats, mail delivered to the communal or insecure area or a neighbour will be considered delivered. We cannot be responsible for the neighbours or communal areas where you live. If you live in a location where mail is insecure, please be sure to configure your delivery where possible for total peace of mind.
Returns: Our returns policy can be found here:>>Return Policy<<.
Delivery to Multiple Locations: Unfortunately, we cannot split up an order and deliver to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each delivery address.
Address Changes: Unfortunately, we cannot change the delivery address on an order after it has been placed. If you have entered your delivery address incorrectly, please email us to have your order cancelled before the item is shipped.