Terms & Conditions

Website Terms & Conditions

This agreement applies as between you, the User of this Website, and Manchester Vacs (trading as Sebo Shop), the owner of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur once our payment provider sends a confirmation email indicating that your payment has been accepted.

1. Definitions and Interpretation

In this Agreement, the following terms shall have the following meanings:

Account: the personal information, payment information and credentials used by Users to access any member sections of the Website and/or communication systems.
Carrier: any third party responsible for transporting purchased Goods from our premises to customers.
Content: any text, graphics, images, audio, video, data compilations, layout, code and software that appears on or forms part of this Website. All such Content is the property of Sebo Shop (Manchester Vacs) or other relevant third parties.
Goods: any products that Sebo Shop advertises or makes available for sale through this Website.
Manchester Vacs / Sebo Shop: Manchester Vacs, Stuart Road, Bredbury, Stockport, SK6 2SR, trading as Sebo Shop.
Service: any online facilities, tools, services or information that Sebo Shop makes available through the Website.
Payment Information: details required for the purchase of Goods, including card details, bank details or other relevant payment data.
Purchase Information: orders, invoices, dispatch notes, receipts or similar, in hard copy or electronic form.
Premises: our place of business at Stuart Road, Bredbury, Stockport, SK6 2SR.
System: any online communications infrastructure we provide, including but not limited to web forms, forums, live chat or email links.
User / Users: any third party that accesses the Website and is not employed by Sebo Shop in the course of their employment.
Website: the website you are currently using (www.seboshop.co.uk) and any sub-domains unless expressly excluded.

2. Age Restrictions

Persons under 18 should only use this Website with the supervision of an adult. Payment information must be provided by or with the permission of an adult.

3. International Customers

This Website is set up for UK customers. If Goods are ordered from outside the UK, additional charges such as import duties and taxes may be applied once the Goods reach their destination. Sebo Shop is not responsible for these charges. As the purchaser, you will be the importer of record and must ensure compliance with your country’s laws. Goods may be inspected by customs authorities, and we cannot guarantee that packaging will be free of signs of inspection.

4. Intellectual Property

4.1 All Content included on the Website — including text, graphics, logos, icons, images, sound clips, video clips, data compilations, layout, code and software — is the property of Sebo Shop (Manchester Vacs) or other relevant third parties. Such material is protected by UK and international intellectual property laws.

4.2 You may not reproduce, copy, distribute or re-use material from the Website without written permission from Sebo Shop unless expressly stated otherwise.

5. Third-Party Intellectual Property

5.1 All product photographs and descriptions on this Website are original and the property of Sebo Shop (Manchester Vacs), unless expressly stated otherwise.

5.2 Where manufacturer trademarks, logos or genuine part numbers are referenced, these remain the property of their respective owners and are used strictly for identification or cross-reference purposes.

5.3 Products described as genuine are made by the manufacturer. Products described as compatible are clearly identified as such.

6. Use of the Conversation Forums

Use of the conversation forums carries further conditions known as “Terms of Service”. They can be read here: Forum Terms of Service.

7. Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these are not under our control. We accept no responsibility for their content or for any loss or damage arising from their use.

8. Use of Communications Facilities

When contacting us, you must not:

Use obscene or offensive language.
Submit unlawful, threatening, defamatory or otherwise objectionable content.
Promote violence or unlawful activity.
Impersonate others, including our staff.
Send mass or spam communications.

We reserve the right to monitor communications made to us or via our systems.

9. Accounts

You must provide accurate and truthful information when creating an Account or making a purchase.
You must keep details up-to-date and secure.
We accept no liability for losses resulting from your account details being shared.
If you suspect unauthorised use of your Account, you must contact us immediately.

10. Termination and Cancellation

10.1 We reserve the right to cancel purchases before dispatch without stating reasons.

10.2 Cancelled purchases will be refunded in full.

10.3 B2B sales:

All commercial vacuum cleaners, commercial parts, and any parts designed for trade installation are sold strictly on a business-to-business (B2B) basis, even if purchased by private individuals.
Any orders delivered to a commercial address will be treated as B2B.
B2B sales are not subject to consumer protection laws including the Sale of Goods Act 1979 (as amended) and the Consumer Contracts Regulations 2013.
Change-of-mind returns are not accepted.
Where we agree to a discretionary return, a 30% restocking fee applies, and the return must be authorised in advance at the buyer’s expense.

10.4 Returns: Our full returns policy can be found here: >>Return Policy<<.

11. Goods, Pricing and Availability

We aim to ensure all descriptions match actual Goods, but minor variations may occur.
You may be required to select product features (size, colour, model, etc.) before purchase.
Availability may change quickly; stock levels are not guaranteed.
Prices are correct at the time of listing but may change.
All prices include VAT.
Spare parts should be fitted by competent persons. We cannot be held liable for damage caused by incorrect fitting or for voided warranties.

12. Delivery

We notify you by email or SMS when your Goods are dispatched, including tracking information.
If you raise no issues within 7 working days of delivery, Goods are deemed received in full working order.
We dispatch using Royal Mail Tracked services or courier where appropriate. Proof of delivery provided by the carrier is binding.
Delivery to insecure locations: If mail is left in a communal or insecure area (including with neighbours), it is considered delivered. We cannot be responsible once Royal Mail confirm delivery.

Further delivery information can be found here: >>here<< and forms part of these Terms and Conditions.

13. Disclaimers

We make no warranty that the Website will be error-free, secure, or uninterrupted.
No content constitutes professional advice.
No part of this Website constitutes a contractual offer.

14. Changes to the Service and these Terms

We may change the Website, Content or these Terms at any time. You will be bound by such changes on first use after they are made.

15. Availability of the Website

The Service is provided “as is” and “as available”. We accept no liability for downtime or interruptions caused by external factors including ISP failures, power cuts or legal restrictions.

16. Limitation of Liability

To the maximum extent permitted by law, we accept no liability for indirect, special or consequential loss.
Nothing excludes liability for death, personal injury, or fraud caused by our negligence.
If any clause is found unlawful, it will be severed without affecting the remainder.

17. No Waiver

Failure to enforce any right does not constitute a waiver of it.

18. Previous Terms

If any conflict arises, these Terms take precedence over earlier versions.

19. Notices

Notices must be sent by post to our premises or by email. Notices are deemed received:

3 days after posting by tracked first-class post,
On the day if a full business-day email is received,
The next business day if sent on a weekend or public holiday.

20. Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You and Sebo Shop agree to submit to the exclusive jurisdiction of the Courts of England and Wales.